Effective Date: August 11, 2026
This Shipping, Returns & Refund Policy applies to purchases from Pure Forge Labs, operated by NORTHGATE WELLNESS LLC.
1. Order Processing
Orders are normally prepared for shipment within approximately 1–3 business days, excluding weekends, holidays, compliance reviews, unusual order volume, inventory disruptions, or circumstances outside our reasonable control.
Processing time is separate from carrier transit time.
2. Shipping Providers
Orders may be shipped through USPS, UPS, FedEx, or other carriers selected by Pure Forge Labs or our fulfillment partners.
The carrier used for a particular order may depend on destination, service availability, product, cost, and operational requirements.
3. Fulfillment
Pure Forge Labs uses third-party fulfillment and/or supplier fulfillment.
Shipping origin may vary based on inventory and fulfillment arrangements.
4. Tracking
Where tracking is available, tracking information will generally be sent to the email address associated with the order.
Tracking information may take time to update after a shipping label is created.
5. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact support@pureforgelabs.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility to the extent permitted by law.
6. Domestic Availability
Pure Forge Labs ships products only to destinations and jurisdictions where we elect to make those products available.
Availability may vary by product and destination.
We reserve the right to refuse, restrict, or cancel a shipment based on applicable law, regulatory concerns, carrier requirements, compliance considerations, or other legitimate business reasons.
7. International Shipping
International shipping may be available.
International customers are responsible for determining whether the products ordered may lawfully be imported, possessed, and used for the intended lawful research purpose in the destination jurisdiction.
Customers are responsible for applicable:
- customs duties;
- import taxes;
- VAT or similar taxes;
- brokerage fees;
- permits;
- import authorizations; and
- local compliance requirements.
Pure Forge Labs cannot guarantee that a shipment will clear customs.
We may refuse shipments to particular countries or destinations.
8. Customs Delays and Seizures
Customs processing times are outside our direct control.
If customs authorities delay, reject, return, seize, or destroy a shipment, contact us so that we can review the circumstances.
A customs event does not automatically entitle the customer to a refund where the issue results from restrictions or requirements applicable to the destination or purchaser, except where applicable law requires otherwise.
9. All Sales Final
Due to the nature of laboratory and research materials and our inability to verify chain of custody, storage, handling, contamination, or tampering after delivery, all sales are final except as expressly provided in this Policy or required by applicable law.
We generally do not accept returns based on:
- change of mind;
- ordering the wrong product;
- ordering the wrong quantity;
- no longer needing a product; or
- circumstances arising after proper delivery that are outside our control.
10. Opened Products
Opened, unsealed, used, altered, improperly stored, or otherwise compromised products are not eligible for discretionary return.
Do not send products back without receiving instructions from Pure Forge Labs.
Unauthorized returns may be refused.
11. Incorrect Products
If Pure Forge Labs or our fulfillment provider sends a product different from the product shown on your order confirmation, contact us within 48 hours after delivery.
Provide:
- order number;
- description of the issue;
- photograph of the product received;
- photograph of the shipping package and label; and
- any other information reasonably necessary to investigate.
Once verified, Pure Forge Labs may provide a replacement or refund for the affected item.
12. Products Damaged in Transit
If an item arrives materially damaged, notify us within 48 hours after delivery.
Please retain the product and packaging and provide clear photographs showing the damage.
Where a qualifying transit-damage claim is verified, Pure Forge Labs may, at our discretion and subject to applicable law:
- replace the affected product; or
- refund the amount paid for the affected product.
13. Missing Shipments
If tracking shows a shipment has not been delivered within a reasonable period, contact us at support@pureforgelabs.com.
We may investigate with the carrier or fulfillment provider before issuing a replacement or refund.
If carrier tracking shows delivery but you cannot locate the package, we may request confirmation of the address, carrier documentation, or other reasonable information before resolving the claim.
14. Lost or Stolen Packages After Delivery
Where carrier records confirm delivery to the address supplied by the customer, Pure Forge Labs is not automatically responsible for theft, loss, misplacement, or unauthorized removal occurring after delivery.
We will nevertheless review reported incidents in good faith and assist with available carrier processes where reasonable.
Non-waivable rights under applicable law are unaffected.
15. Order Cancellation
Contact support@pureforgelabs.com immediately if you wish to request cancellation.
An order may be cancelled if fulfillment has not begun.
Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.
Pure Forge Labs may cancel an order for fraud, compliance, inventory, pricing, regulatory, geographic, or other legitimate reasons and will refund amounts collected for products we cancel and do not fulfill.
16. Refund Method
Approved refunds are normally issued to the original payment method unless another method is required or agreed.
Financial institutions and payment processors may require additional time to post a refund after we submit it.
17. Statutory Rights
Nothing in this Policy eliminates consumer rights that cannot lawfully be waived.
Where mandatory law applicable to a customer grants greater return, refund, cancellation, or delivery rights, the mandatory law controls.
18. Contact
Pure Forge Labs / NORTHGATE WELLNESS LLC
521 Stadium Pl S, Apt 2412
Seattle, WA 98104
United States